Privacy Policy

Effective Date: 01/01/2025

Welcome to Essence Tours. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website (https://www.essence-tours.com/) and services.

By using our website or booking a tour, you consent to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect different types of information to provide and improve our services, including:

a) Personal Information (Provided by You)

  • Name, email address, and phone number (for inquiries and bookings).
  • Payment details (securely processed through third-party payment providers).
  • Travel preferences and special requests (for customized services).

b) Automatically Collected Information

  • Device & Browser Data: IP address, browser type, operating system.
  • Usage Data: Pages visited, time spent on the website, and referral source.
  • Cookies & Tracking Technologies: To enhance user experience and analyze site performance.

c) Information from Third Parties

  • If you book through a travel partner or online platform, we may receive details about your reservation.

2. How We Use Your Information

We process your data for the following purposes:

✔ To fulfill bookings and provide services.
✔ To communicate with you regarding your reservation or inquiries.
✔ To improve our website, services, and customer experience.
✔ To send promotional offers (only if you opt-in).
✔ To comply with legal obligations and prevent fraud.

3. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA), our data processing is based on:

  • Contractual Necessity: When processing bookings.
  • Legitimate Interests: For website analytics and business improvement.
  • Legal Compliance: When required by law.
  • Consent: When you opt-in for marketing communications.

4. Data Sharing & Third-Party Services

We only share data when necessary for business operations:

a) Service Providers

  • Payment Processors (Stripe) to handle transactions securely.
  • IT & Hosting Providers to maintain website security.
  • Marketing Platforms (if you subscribe to newsletters).

b) Legal Compliance & Security

We may disclose data to comply with legal obligations, enforce our policies, or protect against fraudulent activities.

5. Your Rights Under GDPR & Data Protection Laws

If you are in the EEA, UK, or other applicable regions, you have the right to:

  • Access: Request a copy of your personal data.
  • Correction: Update inaccurate or incomplete data.
  • Deletion: Request data removal (subject to legal requirements).
  • Restriction: Limit data processing in specific cases.
  • Objection: Opt out of marketing communications.
  • Portability: Receive data in a structured format.
  • Withdraw Consent: For marketing or other optional processing.

6. Data Retention

We keep your personal data only as long as necessary, depending on legal and operational needs:

  • Booking & Transaction Data: Retained as required by tax and legal regulations.
  • Marketing Preferences: Retained until you unsubscribe.

7. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. You can manage cookie settings through your browser.

8. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available at https://www.essence-tours.com/privacy-policy.

📅 Last Updated: 01/01/2025

9. Contact Information

For any questions or concerns regarding this Privacy Policy, contact us at:

📧 info@essence-tours.com
🌍 https://www.essence-tours.com/